The resilience of the vehicle finance industry was on full display in 2020. The demand for a digital purchase process escalated. More consumers were opting for a low-contact experience. Many of the best solutions encompass a mix of new and existing online tools – like a digital process guided by an F&I manager. In 2020, we added enhancements for a complete end-to-end digital workflow that supports an in-store, remote, or hybrid process, all with your guidance. Get acquainted with the solutions of today to kick off a profitable new year.
Nobody likes to wait for anything, especially in the F&I office. And many customers now prefer an experience that’s as low-contact as possible. Dealerships today should take advantage of technology designed to speed up the vehicle purchasing process.
So how do you tell your customers about your portfolio of F&I products? Using a menu to present and sell aftermarket products is a great way to create a transparent, informative, and personalized buying experience that also speeds up the buying process.
To paraphrase a quote from the character Ferris Bueller from the iconic 80’s movie – Life moves pretty fast, and so does technology. The strides made in the vehicle finance industry in the last few years, especially in these past few months, are incredible. Dealerships have to stop and adapt, so they don’t miss out…on success. Plus, many dealers know that consumers have a growing interest in conducting business online and from remote locations.
Did you know RouteOne can support your ability to transact with consumers online and from remote locations? We have solutions that can help consumers complete as much of the purchase process as possible from the convenience of their home or a place of choice. Also, RouteOne tools allow for self-administered flexibility for your staff to access the consumer's information either from the dealership or home office.
The connected consumer is now compelled to research and compare vehicles online before setting foot in your dealership. This digital vehicle shopper is drastically altering the buying and selling landscape.
Compliance. The word alone can grab the attention of even the most experienced F&I managers. It seems that rules and regulations are continually evolving, so your dealership’s compliance must be taken seriously every day. The consequences for ignoring protocol could be devastating. Your dealership could face hefty fines and penalties.
Today’s consumers take different paths to purchase their vehicles. Some buyers want to manage vehicle financing on their own. Other shoppers prefer to handle all the paperwork in your store. But, what is the one thing all consumers have in common? A desire for a quick and streamlined buying process.
We’ve enhanced our Mobile Document Capture Application to make it easier to send documents to an eContract digitally. All you need is your mobile phone. Our latest enhancement is complimentary to dealers and designed to save time and money while improving the customer experience.