When it comes to buying a vehicle, in-person interactions are still very important. However, they should take less time and be more valuable to busy shoppers. Your goal should be to create a memorable experience that wins over customers for life, while improving your bottom line. Consider a few of our complimentary tools designed to make the purchase process as smooth as possible.
Americans spend billions of hours a year, waiting in line. Dealerships today work hard to move customers through the buying process faster. As one of our studies has shown, shaving even 15 minutes off the F&I process makes customers feel better about the experience.
The wait time is only one variable in customers’ overall perception of their experience, however. There’s a psychology involved with waiting.
If you’re a RouteOne eContracting dealer, you’re enjoying faster funding times while providing your customers with a smoother buying experience. You save time because information populates from your RouteOne credit application, your DMS, or wherever your deal begins, into a RouteOne eContract. The entire process is designed to reduce duplicate data entry. And let’s not forget about the cost-savings. Our data shows that most dealers will save an average of $23 on every eContract vs. a paper contract.
The connected consumer is now compelled to research and compare vehicles online before setting foot in your dealership. This digital vehicle shopper is drastically altering the buying and selling landscape.
Speed up your sales process and improve your workflow when you add aftermarket products to your eContracts – here’s how.
In today’s marketplace, consumers of all ages and skillsets prefer a more streamlined buying and F&I process. Potential buyers enter your dealership armed with a substantial amount of research. The educated consumer expects transparency and a faster purchase process. Your coffee may be good, and your Pandora playlist spot-on, but nobody wants to wait around your store any longer than necessary.
As you know, the customer journey has evolved. Yesterday, consumers had limited options when it came to shopping for a new vehicle. Walking into your dealership was the only sure way to explore finance options, trade-in values, and other car-buying tasks.
Today’s consumers take different paths to purchase their vehicles. Some buyers want to manage vehicle financing on their own. Other shoppers prefer to handle all the paperwork in your store. But, what is the one thing all consumers have in common? A desire for a quick and streamlined buying process.
Compliance. The word alone can grab the attention of even the most experienced F&I managers. It seems that rules and regulations are continually evolving, so your dealership’s compliance must be taken seriously every day. The consequences for ignoring protocol could be devastating. Your dealership could face hefty fines and penalties.