As kids, you were probably told at some point to “play nice” with siblings, cousins, and classmates. As an adult, you automatically play nice with family, coworkers, customers, and the various people who cross your path in the course of your daily activities.

From Our RouteOne Security Team.

Your dealership’s credit application system and dealership management system (DMS) contain large amounts of customer data, and your dealership is responsible for maintaining the privacy of this sensitive information.

Compromise of this data may be costly to a dealership both in higher costs and lower sales due to:

Americans spend billions of hours a year, waiting in line. Dealerships today work hard to move customers through the buying process faster. As one of our studies has shown, shaving even 15 minutes off the F&I process makes customers feel better about the experience.

The wait time is only one variable in customers’ overall perception of their experience, however. There’s a psychology involved with waiting.