In This Guide:
Frequently Asked Questions
Dealer System Administration
How do I edit my dealership information?
How do I add a finance source to my dealership?
How do I edit a finance source?
What do I do if my preferred finance source is not in RouteOne?
How do I set or edit a user's Captive ID?
How do I create a new dealer user?
How do I associate a dealer user with a dealership?
How do I edit credit bureau information?
Access and Administration
How do I reset my RouteOne password?
How do I find my RouteOne User or Dealer ID?
How do I find my Dealer System Administrator (DSA)?
Credit
How do I submit a credit application?
How do I review or edit credit application information from the Deal Manager page?
How do I review or edit credit application information from the Credit & Compliance page?
How do I swap an applicant and co-applicant from the Deal Manager page?
How do I swap an applicant and co-applicant from the Credit & Compliance page?
How do I review the decision information from a finance source?
How do I add another finance source after I have sent the credit application?
How do I set up Shop-Click-Drive?
What is the Payoff Quote tool?
How can I customize and run reports ?
Digital Retail Services
What is Digital Retail Services?
What is RouteOne’s Digital Retail Mobile Point of Sale (MPS) app?
How do I set up the Mobile Point of Sale app?
Is Digital Retail available in multiple languages?
Are there analytics in Digital Retail?
How do I install the online credit application?
Where can I find my Online Credit Application URL?
How do I customize my online credit application to our preferred color and style?
How do I customize my Mobile Point of Sale site app?
Can users at my dealership be notified when someone completes an online credit application?
How do I locate a lead or credit application that comes in from Digital Retail Services?
How can I customize and run reports ?
Contracting
What is an eContracting credit application switch?
Does RouteOne’s eContracting platform provide integration with my DMS?
How do I eContract from a DSP/DMS import?
How do I eContract from a credit application?
How can I customize and run reports ?
Compliance
How do I subscribe/unsubscribe to SecureDocOne?
Why can’t I view my documents in SecureDocOne right away?
How does RouteOne help my dealership manage compliance with the Adverse Action?
How can my dealership benefit from IDOne?
How do I change the status of the IDOne results for 700 Credit?
How do I change the status of the IDOne results for NCC?
How do I change the status of the IDOne results for TransUnion?
ROUTEONE SUPPORT
Contact
Phone: 866.768.8301
Email: r1support@routeone.com
Hours (EST)
Monday - Friday: 6:00am – Midnight
Saturday: 9am – 9pm
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