Access and Administration

Browser Configuration - Edge

Recommended Settings for RouteOne


Ensure RouteOne is an allowed site for Cookies, JavaScript, and Pop-ups.  

By default, Microsoft Edge allows cookies and JavaScript, but blocks pop-ups.  

To check these settings, take the steps outlined in this guide. 

 

In the upper right-hand corner of the browser, click the three horizontal dots, and select ‘Settings’ from the dropdown menu.

The upper right corner of the Microsoft Edge browser.  There is a box highlighting the icon of three horizontal dots, as well as an arrow pointing towards it.  The menu resulting from clicking that icon is opened, and a box highlights the “Settings” option.

 

 

Accessing ‘Site Permissions’

Select ‘Cookies and site permissions from the left navigation menu.

The Edge settings page, with a box highlighting the ”Cookies and site permissions” option in the left menu.

 

 

Cookies

Under ‘Cookies and data stored,’ click ‘Manage and delete cookies and site data.’ 

The top section of the Cookies and site permissions page, with a box highlighting the ”Manage and delete cookies and site data” option.

 

 

Cookies are used by RouteOne for managing logins and Multi-Factor Authentication (‘MFA’) registration, and therefore must be enabled for RouteOne. 

By default, the Microsoft Edge setting ‘Allow sites to save and read cookie data’ is enabled. 

It is recommended this setting remain enabled for RouteOne usage. 

The top of the Cookies and site data page, with a box highlighting the ”Allow sites to save and read cookie data (recommended)” permission.  The toggle for this permission is set to ”On”.

 

 

  • If your dealership’s setup requires this setting to be turned off, then you will need to add RouteOne as an allowed site.   

  • Click the ‘Add’ button on the ‘Allow’ line as seen below: 

The Cookies and site data page.  The ”Allow sites to save and read cookie data (recommended)” toggle is set to ”Off”.  In the ”Allow” section, there is an arrow pointing toward the ”Add” button.

 

 

  • Enter ‘[*.]routeone.net’ into the ‘Add a site window’ and click ‘Add.’  

  • RouteOne will be listed in the ‘Allow’ list, and the wildcard notation of [*.] will ensure that everything related to RouteOne.net will be allowed. 

  • For dealers accessing RouteOne via a Branded Interface, such as the Ford Toolkit or the Ally portal, etc., the option to ‘Include third-party cookies’ is selected to ensure that these Single Sign-On options function properly. 

The “Add a site” popup, with “[*.]routeone.net” input in the “Site” field, with a box highlighting the field.  The checkbox next to “Include third-party cookies on this site” is checked.

 

 

Make sure the option to ‘Clear browsing data on close’ is disabled.  

  • If this setting is enabled, it will delete MFA registration and require MFA registration each time you login. 

  • Navigate to ‘Privacy, search, and services,' then to ‘Clear browsing data on close’ and ensure that ‘Cookies and other site data’ is disabled.

The Clear browsing data on close page with a box highlighting the ”Cookies and other site data” permission.  The toggle is set to ”Off”.

 

 

JavaScript

Return to the ‘Cookies and site permissions’ section.  

Under ‘All permissions,’ click ‘JavaScript.’ 

The All Permissions section of the Cookies and site permissions page, with a box highlighting the link to the JavaScript page.

 

 

JavaScript is used extensively in RouteOne, and RouteOne cannot function without it. 

By default, JavaScript is set to ‘Allowed’ in Microsoft Edge. If it is not enabled, it will instead be turned off. 

It is recommended this setting be enabled for RouteOne usage. 

The JavaScript page with a box highlighting the ”Allowed (recommended)” permission.  The toggle is set to ”On”.

 

 

  • If your dealership’s setup requires this setting to be turned off (‘Blocked’), then you will need to add RouteOne as an allowed site.   

  • Click the ‘Add’ button on the ‘Allow’ line as shown here:

The JavaScript page with a box highlighting the ”Allowed (recommended)” permission.  The toggle is set to ”Off”.  In the ”Allow” section, there is an arrow pointing to the ”Add” button.

 

 

  • Enter ‘[*.]routeone.net’ into the ‘Add a site window’ and click ‘Add.’  

  • RouteOne will be listed in the ‘Allow’ list, and the wildcard notation of [*.] will ensure that everything related to RouteOne.net will be allowed. 

The “Add a site” popup with “[*.]routeone.net” input into the “Site” field, and a box highlighting the field.

 

 

Pop-ups

Return to the ‘Cookies and site permissions’ section.  

Under ‘All permissions,’ click ‘Pop-ups and redirects.’

The All permissions section of the Cookies and site permissions page, with a box highlighting the link to the ”Pop-ups and redirects” page.

 

 

RouteOne uses pop-ups as part of standard operation: to deliver information, confirmation windows, etc. If they are blocked, some features of RouteOne will not work. 

By default, pop-ups are blocked in Microsoft Edge. At dealer discretion, you can allow pop-ups globally by clicking the toggle switch. 

If the dealership’s setup requires pop-ups to be blocked, RouteOne will need to be added as an allowed site. 

Click the ‘Add’ button on the ‘Allow’ line as shown here: 

The Pop-ups and redirects page with a box highlighting the ”Block (recommended) permission.  The toggle is set to ”On”.  In the ”Allow” section, there is an arrow pointing to the ”Add” button.

 

 

  • Enter ‘[*.]routeone.net’ into the ‘Add a site window’ and click ‘Add.’  

  • RouteOne will be listed in the ‘Allow’ list, and the wildcard notation of [*.] will ensure that everything related to RouteOne.net will be allowed. 

The “Add a site” popup with “[*.]routeone.net” input into the “Site” field, and a box highlighting the field.

 

 

Troubleshooting


In the event that the Microsoft Edge browser is not functioning properly while using the RouteOne system, it may be necessary to clear the browser Cache and Cookies. 

Issues such as RouteOne failing to load, or repeatedly getting logged out shortly after logging in, can often be resolved by taking these steps. 

In the upper right-hand corner of the browser, click the three horizontal dots. Select ‘Settings.’ 

The upper right corner of the Microsoft Edge browser.  There is a box highlighting the icon of three horizontal dots, as well as an arrow pointing towards it.  The menu resulting from clicking that icon is opened, and a box highlights the “Settings” option.

 

 

Navigate to the ‘Cookies and site data’ page.  Select ‘Choose what to clear’ from the ‘Clear browsing data now’ part of the Clear browsing data section. 

The ‘Clear browsing data’ section of the ‘Cookies and site data’ page, with an arrow pointing to the ”Choose what to clear” button.

 

 

Ensure the ‘Time range’ is set for an appropriate period of time – specifically, starting from before whenever the issue started. If it is not clear when that is, select ‘All time’ from the dropdown. 

Browsing and download history does not need to be selected. This is at your discretion. 

Select ‘Cookies and other site data’ and ‘Cached images and files. ’Click ‘Clear now,’ then restart Microsoft Edge. 

The Clear browsing data popup.  The “Time range” dropdown menu is set to “Last hour” and highlighted by a box.  The checkbox next to “Cookies and other site data” and “Cached images and files” are checked, while the “Browsing history” and “Download history” boxes are unchecked.  

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