Access and Administration

​Browser Configuration - Chrome

Recommended Settings for RouteOne


Ensure RouteOne is an allowed site for Cookies, JavaScript, and Pop-ups.  

By default, Chrome allows cookies and JavaScript, but blocks pop-ups.  

 

To check these settings, take the following steps: 

 

In the upper right-hand corner of the browser, click the icon of three vertical dots, and select ‘Settings’ from the dropdown menu that appears.  

The menu that opens after clicking the icon of three vertical dots in the upper right corner of the Google Chrome browser, with the ‘Settings’ option highlighted by a box.

 

 

Accessing ‘Site Settings’

From the left menu, select ‘Privacy and Security,’ then go to ‘Site Settings.’ 

The Privacy and Security page of Chrome Settings, with the ‘Site Settings’ link under the ‘Privacy and Security’ section highlighted by a box.

 

 

Cookies

Under the ‘Content’ section, click ‘Cookies and site data.’ 

The ‘Content’ section of the ‘Site Settings’ page, with the ‘Cookies and site data’ link highlighted by a box.

 

 

Cookies are used by RouteOne for managing logins and Multi-Factor Authentication (‘MFA’) registration, and therefore must be enabled for RouteOne.  

By default, the Chrome setting ‘Allow all cookies,’ is selected. 

It is recommended this setting be enabled for RouteOne usage. 

The ‘Cookies and site data’ page with the ‘Allow all cookies’ option selected and highlighted by a box.

 

 

  • If your dealership’s setup requires cookies to be blocked, then you will need to add RouteOne as an allowed site.   

  • Click the ‘Add’ button on the ‘Sites that can always use cookies’ line as seen below: 

The ‘Cookies and site data’ page with the ‘Block all cookies (not recommended)’ selected and highlighted by a box, and an arrow pointing to the ‘Add’ button corresponding to ‘Sites that can always use cookies’ in the ‘Customized behaviors’ section.

 

 

  • Enter ‘[*.]routeone.net’ into the ‘Add a site’ window and click ‘Add.’  

  • RouteOne will be listed in the ‘Sites that can always use cookies’ list, and the wildcard notation of [*.] will ensure that everything related to RouteOne.net will be allowed. 

The ‘Add a site’ pop-up window with ‘[*.]routeone.net’ entered in the ‘Site’ field, highlighted by a box, and an arrow pointing to the ‘Add’ button.

 

 

Make sure the option to ‘Clear cookies and site data when you quit Chrome’ is disabled.  

  • If this setting is enabled, it will delete MFA registration and require MFA registration each time you login. 

For dealers accessing RouteOne via a Branded Interface, such as the Ford Toolkit or the Ally portal, etc., the option to ‘Block third-party cookies’ should be disabled to ensure that these Single Sign-On options function properly. 

 

The ‘Cookies and site data’ page with the ‘Allow all cookies’ choice selected, the ‘Block third-party cookies choice unselected, and the ‘Clear cookies and site data when you close all windows’ option toggled off.  The latter two choices are highlighted by boxes.

 

 

JavaScript

Return to the ‘Site Settings’ page.  

Under ‘Content,’ click ‘JavaScript.’ 

The ‘Content’ section, with the ‘JavaScript’ link highlighted by a box.

 

 

JavaScript is used extensively in RouteOne, and RouteOne cannot function without it. 

By default, JavaScript is set to be enabled in Chrome. 

It is recommended this setting be enabled for RouteOne usage. 

The ‘JavaScript’ page with the ‘Sites can use Javascript’ option selected and highlighted by a box.

 

 

  • If your dealership’s setup requires JavaScript to be blocked, then you will need to add RouteOne as an allowed site.   

  • Click the ‘Add’ button on the ‘Allowed to use Javascript’ line as shown here: 

The ‘JavaScript’ page with the ‘Don’t allow sites to use Javascript’ option selected and highlighted by a box, and an arrow pointing to the ‘Add’ button that corresponds to ‘Allowed to use Javascript.’

 

 

  • Enter ‘[*.]routeone.net’ into the ‘Add a site’ window and click ‘Add.’  

  • RouteOne will be listed in the ‘Allowed to use Javascript’ list, and the wildcard notation of [*.] will ensure that everything related to RouteOne.net will be allowed. 

The ‘Add a site’ pop-up window with ‘[*.]routeone.net’ entered in the ‘Site’ field, highlighted by a box, and an arrow pointing to the ‘Add’ button.

 

 

Pop-ups

Return to the ‘Site Settings’ page.  

Under ‘Content,’ click ‘Pop-Ups and redirects.’ 

The ‘Content’ section with the ‘Pop-ups and redirects’ link highlighted by a box.

 

 

RouteOne uses pop-ups as part of standard operation: to deliver information, confirmation windows, etc. If they are blocked, some features of RouteOne will not work. 

By default, pop-ups are blocked in Chrome. At dealer discretion, you can allow pop-ups globally by clicking the toggle switch. 

If the dealership’s setup requires pop-ups to be blocked, RouteOne will need to be added as an allowed site. 

Click the ‘Add’ button on the ‘Allowed to send pop-ups and use redirects’ line as shown here: 

The ‘Pop-ups and redirects’ page with the ‘Don’t allow sites to send pop-ups or use redirects’ option selected and highlighted by a box, and an arrow pointing to the ‘Add’ button that corresponds to ‘Allowed to send pop-ups and use redirects.’

 

 

  • Enter ‘[*.]routeone.net’ into the ‘Add a site’ window and click ‘Add.’  

  • RouteOne will be listed in the ‘Allowed to send pop-ups or use redirects’ list, and the wildcard notation of [*.] will ensure that everything related to RouteOne.net will be allowed. 

The ‘Add a site’ pop-up window with ‘[*.]routeone.net’ entered in the ‘Site’ field, highlighted by a box, and an arrow pointing to the ‘Add’ button.

 

 

Troubleshooting


In the event that the Chrome browser is not functioning properly while using the RouteOne system, it may be necessary to clear the browser Cache and Cookies. 

Issues such as RouteOne failing to load, or repeatedly getting logged out shortly after logging in, can often be resolved by taking these steps. 

 

In the upper right-hand corner of the browser, click the icon of three vertical dots. 

From the dropdown menus, select ‘More tools,’ followed by ‘Clear browsing data.’  

  • Alternatively, when you are in the Chrome browser, you may use the keyboard shortcut ‘Ctrl + Shift + Del.’ 

The menu that opens after clicking the icon of three vertical dots in the upper right corner of the Google Chrome browser, with the ‘More tools’ menu expanded.  The ‘More tools’ option is highlighted by a box as well as the ‘Clear browsing data…’ option in the submenu.

 

 

Ensure the ‘Time range’ is set for an appropriate time period – specifically, from before whenever the issue started. If it is not clear when that is, select ‘All time’ from the dropdown. 

Select ‘Cookies and other site data’ and ‘Cached images and files.’  

Browsing history does not need to be selected. This is at your discretion. 

‘Clear browsing data’ has both ‘Basic’ and ‘Advanced’ views. ‘Advanced’ offers more options of items that can be deleted. However, the only items that should be deleted are Cache and Cookies, which appear in the ‘Basic’ view. 

Click ‘Clear data,’ then restart Chrome. 

The ‘Clear browsing data’ pop-up window with the ‘Time range’ drop-down set to ‘All time,’ the checkboxes for ‘Download history’ and ‘Cookies and other site data’ checked, and an arrow pointing to the ‘Clear data’ button.

ROUTEONE SUPPORT

Contact

Phone: 877.556.0003
Email: r1support@routeone.com

Hours (EST)

Monday - Friday: 8:00 AM - 9:00 PM
Saturday: 9:00 AM - 9:00 PM

One-On-One

Contact Your Business
Development Manager
for Help Today

Can’t find what you need?

Try our search