Browser Configuration - Edge

Recommended Settings for RouteOne

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Ensure RouteOne is an allowed site for Cookies, JavaScript, and Pop-ups.  

By default, Microsoft Edge allows cookies and JavaScript, but blocks pop-ups.  

To check these settings, take the steps outlined in this guide. 

 

In the upper right-hand corner of the browser, click the three horizontal dots, and select ‘Settings’ from the dropdown menu. 

 

 

Accessing ‘Site Permissions’

Select ‘Cookies and site permissions from the left navigation menu.

 

 

Cookies

Under ‘Cookies and data stored,’ click ‘Manage and delete cookies and site data.’ 

 

 

Cookies are used by RouteOne for managing logins and Multi-Factor Authentication (‘MFA’) registration, and therefore must be enabled for RouteOne. 

By default, the Microsoft Edge setting ‘Allow sites to save and read cookie data’ is enabled. 

It is recommended this setting remain enabled for RouteOne usage. 

 

 

• If your dealership’s setup requires this setting to be turned off, then you will need to add RouteOne as an allowed site.   

• Click the ‘Add’ button on the ‘Allow’ line as seen below: 

 

 

• Enter ‘[*.]routeone.net’ into the ‘Add a site window’ and click ‘Add.’  

• RouteOne will be listed in the ‘Allow’ list, and the wildcard notation of [*.] will ensure that everything related to RouteOne.net will be allowed. 

• For dealers accessing RouteOne via a Branded Interface, such as the Ford Toolkit or the Ally portal, etc., the option to ‘Include third-party cookies’ is selected to ensure that these Single Sign-On options function properly. 

 

 

Make sure the option to ‘Clear browsing data on close’ is disabled.  

• If this setting is enabled, it will delete MFA registration and require MFA registration each time you login. 

• Navigate to ‘Privacy, search, and services,’ then to ‘Clear browsing data on close’ and ensure that ‘Cookies and other site data’ is disabled. 

 

 

JavaScript

Return to the ‘Cookies and site permissions’ section.  

Under ‘All permissions,’ click ‘JavaScript.’ 

 

 

JavaScript is used extensively in RouteOne, and RouteOne cannot function without it. 

By default, JavaScript is set to ‘Allowed’ in Microsoft Edge. If it is not enabled, it will instead be turned off. 

It is recommended this setting be enabled for RouteOne usage. 

 

 

• If your dealership’s setup requires this setting to be turned off (‘Blocked’), then you will need to add RouteOne as an allowed site.   

• Click the ‘Add’ button on the ‘Allow’ line as shown here: 

 

 

• Enter ‘[*.]routeone.net’ into the ‘Add a site window’ and click ‘Add.’  

• RouteOne will be listed in the ‘Allow’ list, and the wildcard notation of [*.] will ensure that everything related to RouteOne.net will be allowed. 

 

 

Pop-ups

Return to the ‘Cookies and site permissions’ section.  

Under ‘All permissions,’ click ‘Pop-ups and redirects.’ 

 

 

RouteOne uses pop-ups as part of standard operation: to deliver information, confirmation windows, etc. If they are blocked, some features of RouteOne will not work. 

By default, pop-ups are blocked in Microsoft Edge. At dealer discretion, you can allow pop-ups globally by clicking the toggle switch. 

If the dealership’s setup requires pop-ups to be blocked, RouteOne will need to be added as an allowed site. 

Click the ‘Add’ button on the ‘Allow’ line as shown here: 

 

 

• Enter ‘[*.]routeone.net’ into the ‘Add a site window’ and click ‘Add.’  

• RouteOne will be listed in the ‘Allow’ list, and the wildcard notation of [*.] will ensure that everything related to RouteOne.net will be allowed. 

 

 

Troubleshooting

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In the event that the Microsoft Edge browser is not functioning properly while using the RouteOne system, it may be necessary to clear the browser Cache and Cookies. 

Issues such as RouteOne failing to load, or repeatedly getting logged out shortly after logging in, can often be resolved by taking these steps. 

In the upper right-hand corner of the browser, click the three horizontal dots. Select ‘Settings.’ 

 

 

Navigate to the ‘Cookies and site data’ page.  Select ‘Choose what to clear’ from the ‘Clear browsing data now’ part of the Clear browsing data section. 

 

 

Ensure the ‘Time range’ is set for an appropriate period of time – specifically, starting from before whenever the issue started. If it is not clear when that is, select ‘All time’ from the dropdown. 

Browsing and download history does not need to be selected. This is at your discretion. 

Select ‘Cookies and other site data’ and ‘Cached images and files. ’Click ‘Clear now,’ then restart Microsoft Edge.