In This Guide:
Related Guides:
Enhanced Login Transition
Frequently Asked Questions
Enhanced Login Process for Users
General FAQs
How do I verify an email address?
Each user is required to log in and verify their email before the Enhanced Login process goes into effect. This process helps to confirm users’ identities and ensure that each email/user ID combination belongs to the same individual.
To verify an email, log in with your user ID and follow the on-screen prompts. You will also be prompted to create a new password.
Note that if you have multiple user IDs, you must log in and complete the email verification process for each unique user ID.
I verified my email address. Why do I get an error when I try to log in?
If you receive an error when attempting to log in, first make sure that your credentials are correct. Your verified email will be used to log in instead of your user ID, and your password has been changed to the one you created during verification.
Important Note: If you use a password manager (such as through your web browser) to auto-fill login credentials, make sure to update it with the email address and password you used during the verification process.
If you still receive an error, contact RouteOne Support.
Why haven’t I received an email?
Emails from RouteOne can take up to 5 minutes to arrive. If you haven’t received an email from [email protected] after 5 minutes, here are a few steps you can take:
- Check your junk/spam folders.
- Make sure you are checking the email that you recently confirmed as being associated with your RouteOne account.
- If you accidentally confirmed an email address you no longer have access to, contact RouteOne support.
- If you have settings that automatically sort incoming emails into folders, check any relevant folders.
- Confirm that you do not have any rules configured that would affect delivery of the email to your inbox.
- Have your IT team ensure that both "routeone.com" and "routeone.net" domains are whitelisted for email.
When will the login changes take effect?
Changes will be rolled out gradually beginning later this year. We will provide additional details as the date approaches. Please be on the lookout for additional communication with more information regarding the change.
Why is RouteOne changing the login process?
RouteOne is changing the login process to improve the user experience and to align with the industry's best security practices for accessing RouteOne applications.
Why will “Shared” email addresses no longer be supported?
To align with the industry’s best practices for secure user management, email addresses will be used to confirm a user’s identity when accessing RouteOne.net. If an email address is shared between multiple users, the system will not be able to verify a specific user’s identity. For this reason, it is essential that multiple users do not share the same email address.
What will happen to my user ID?
Your user ID will no longer be used to log into RouteOne.net but will still remain associated with your account. If you have multiple user IDs, you will be able to specify which user ID you want to use for that session once you have logged in with your email address and password.
What will happen to my permissions?
No permissions will be altered with this change.
What happens if I have multiple user IDs?
If you have multiple user IDs, you must log in with each of them during the email verification period in order to maintain those IDs. Once the Enhanced Login goes into effect, you will be able to log in with your email and password, then select which user ID you would like to use for that session.
Enhanced Login Process for Dealership System Administrators (DSAs)
Dealership System Administrator (DSA) FAQs
How do I edit a user’s email?
To edit a user’s email address, hover over the ‘Admin’ tab and click ‘Users.’ Locate the user that needs to be updated and click the ‘Edit’ button under the ‘Actions’ column. This will take you to the user’s profile, where you can update the user’s email address. Make sure to scroll to the bottom of the page and click ‘Save’ to submit your changes.
Once the Enhanced Login process goes into effect, DSAs will no longer be able to edit users’ emails.
How do I delete/deactivate a user that is no longer with my dealership?
Users cannot be deleted, only deactivated. To deactivate a user, hover over the ‘Admin’ tab and click ‘Users.’ Locate the user that you want to deactivate and click on the toggle under the ‘Status’ column to change the status of the user from "Active" to "Inactive."
How do I add a user to my dealership?
For information on creating a new user within your dealership, click here.
For information on associating an existing user to your dealership, click here.
How do I identify when an email is associated with multiple user IDs?
To check for multiple user IDs associated with a single email address, hover over the ‘Admin’ tab and click ‘Users.’ Click on the ‘Email’ column header to sort alphabetically by email. Duplicate emails will appear grouped together, allowing you to quickly identify user IDs that share an email address and whether they belong to one or more individuals.
How do I make an email address “Private”?
To change an email address from “Shared” to “Private”, hover over the ‘Admin’ tab and click ‘Users.’ Locate the user record that needs to be updated and click the toggle under the ‘Email Privacy Indicator’ column. Since “Shared” email addresses will no longer be supported, you can only update an email address to “private” from this view.
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